RETURNS & EXCHANGES — KEY DEADLINES

We want you to love what you ordered. If something is not right, we can help with an exchange, a refund, or store credit, depending on your item, the promotion used, and the conditions below.

• Request your return or exchange within 14 days of delivery. Submit the request through our returns portal. Sending an email alone does not start a standard return or exchange.
• Ship within 20 days of your return label being issued. This shipping deadline is separate from the 14-day deadline for submitting your request.
• Processing begins after we receive and inspect your items. Exchanges are processed within 5–7 business days after receipt. Please allow up to 20 days after receipt for return processing.

EXCHANGE POLICY

Exchanges are available for eligible orders shipped within the United States. International orders are not eligible for exchanges. Exchanges are processed within 5–7 business days after your item arrives back to us and is inspected.

The following conditions apply:

• Eligibility: Submit your exchange request within 14 days of delivery. Items must be unworn, in their original condition, folded in their original packaging, with all tags still attached. The garment bag is not a shipping mailer. Items sent back in the garment bag alone will not be accepted.
• Inspection and rejected items: All exchange items are inspected upon arrival. Items showing wear or use, damage, stains—including deodorant, makeup, or body oil marks—perfume, smoke, or other odors will not be approved. These items will be sent back to the customer, and no exchange or store credit will be issued. These condition requirements apply to every exchange. If your item arrived faulty, damaged, or incorrect, follow the separate instructions below.
• How to start: Submit your request through our returns portal within 14 days of delivery. Your exchange is considered initiated when you submit the request. Start an exchange.
• Cost: Return shipping for eligible U.S. exchanges is covered when the Free Returns & Exchanges “Checkout+” add-on was purchased with the order. Without Checkout+, our standard return-shipping terms apply. Checkout+ does not change an item’s eligibility for a refund, exchange, or store credit.
• Availability: Exchanges depend on stock availability. Eligible sale and promotional items may be exchanged for a different size in the same style or another available style.
• One exchange per order: Only one exchange request is allowed per order. Once an exchange has been processed, the new item cannot be exchanged again. Please double-check your size and selection before submitting your request.
• Final selection: Once you have selected an exchange, that request cannot be changed to a refund. Please make sure an exchange is the right option before submitting it.
• International orders: Exchanges are not available. Eligible international items may instead be returned for the refund or store-credit outcome permitted by this policy.

RETURN POLICY

We accept returns for eligible items when the request is submitted within 14 days of delivery. Returns are processed after we receive your items and confirm that they meet the eligibility requirements. Please allow up to 20 days from the date your return arrives to us for processing.

The following conditions apply:

• Eligibility: Submit your request within 14 days of delivery. Items must be unworn, in their original condition, folded in their original packaging, with all tags still attached. We may decline items that do not meet these requirements. The garment bag is not a shipping mailer, and items sent back in the garment bag alone will not be accepted.
• Inspection and rejected items: All returns are inspected upon arrival. Items showing wear or use, damage, stains—including deodorant, makeup, or body oil marks—perfume, smoke, or other odors will not be approved. These items will be sent back to the customer, and no refund or store credit will be issued. If your item arrived faulty, damaged, or incorrect, follow the separate instructions below.
• Full-price items without a discount code: Otherwise eligible items may be returned for a refund to the original payment method or for store credit. Eligible U.S. orders may also be exchanged.
• MPAZ10 and automatic Facebook/Instagram promotional codes: Otherwise eligible full-price items purchased using MPAZ10 or an automatically generated Facebook/Instagram promotional code may be returned for a refund to the original payment method, exchanged on eligible U.S. orders, or returned for store credit. These exceptions do not override sale-item or non-returnable-item restrictions.
• All other promotional codes: Refunds to the original payment method are not available. Otherwise eligible items purchased using any other discount code may be exchanged on eligible U.S. orders or returned for store credit. This includes unique, customer-specific email codes other than MPAZ10 and automatic Facebook/Instagram promotional codes, regardless of the discount percentage.
• Sale and discounted items: Items purchased at a marked-down price are eligible for exchange or store credit only, subject to this policy’s conditions and exclusions. They are not eligible for a refund to the original payment method, whether or not a code was used.
• How to start: Submit your request through our returns portal within 14 days of delivery. Your return is considered initiated when you submit the request. Start a return.
• Checkout+: Eligible U.S. returns and exchanges have return-shipping coverage when the Checkout+ add-on was purchased for $3.98 with the original order. Checkout+ covers eligible return shipping; it does not override sale, promotional, or non-returnable-item restrictions.
• Without Checkout+: Return shipping is the customer’s responsibility, and an $11 processing fee is deducted from refunds. Applicable return fees are shown in the returns portal.
• Original shipping, duties, and taxes: Original shipping charges are non-refundable. Duties and taxes on international orders are non-refundable unless the item is faulty or incorrect.
• Request deadline: Standard return and exchange requests submitted more than 14 days after delivery are not accepted.
• Shipping deadline after approval: Once your return label has been issued, you have 20 days to ship the package back to us. Returns shipped after that deadline will not be accepted. You do not need to complete the request, shipping, and processing stages within the initial 14 days; that first deadline is for submitting your request.
• International returns: Customers must purchase their own return shipping label and cover the return-shipping cost. International exchanges are not available. After receipt and inspection, otherwise eligible full-price items purchased without a code, with MPAZ10, or with an automatically generated Facebook/Instagram promotional code may be refunded or returned for store credit. Sale items and items purchased with other promotional codes are eligible for store credit only. Contact us for international return instructions.
• Store credit: For standard returns, approved store credit is added to the customer account associated with the order. Sign in using the email address used for your purchase to access and use it. Gift returns are issued as gift cards.

RETURN OUTCOMES BY CODE OR PROMOTION

Discount code eligibility: Our welcome, member, upcycling, and Facebook/Instagram promotional codes apply to eligible full-price items only. They cannot be applied to items already marked down. Eligibility may vary by size and color. In an order containing both full-price and sale items, codes apply only to eligible full-price items. Any minimum purchase requirement must be met using eligible full-price items.

How to read this table: A checkmark means the outcome is available only if the item meets all other eligibility requirements. The exchange column applies to eligible U.S. orders only; international exchanges are not available. Non-returnable items listed below remain excluded. Faulty or incorrect items follow the separate section below.

All returns and exchanges must still meet the item-condition, deadline, geographic, and inspection requirements in this policy. An otherwise eligible full-price item purchased without a code, with MPAZ10, or with an automatically generated Facebook/Instagram promotional code keeps its normal refund eligibility even if another item in the order was on sale. Marked-down items remain eligible for exchange or store credit only. Purchases using other discount codes remain subject to the restriction above.

FINAL SALE & PROMOTIONAL ORDERS

Sale items, promotional-code orders, and non-returnable items have different restrictions. Please check the applicable category before purchasing:

Sale and marked-down items — exchange or store credit only

Items purchased at a marked-down price, including flash sale items, cannot be returned for a refund to the original payment method. Otherwise eligible items may be exchanged, subject to availability and the U.S.-only exchange restriction, or returned for store credit.

Promotional-code orders — refund exceptions

Otherwise eligible full-price items purchased using MPAZ10 or an automatically generated Facebook/Instagram promotional code may be returned for a refund to the original payment method, exchanged on eligible U.S. orders, or returned for store credit. All other discount codes, including other unique customer-specific email codes, permit exchange or store credit only; refunds to the original payment method are not available. No promotional code overrides sale-item or non-returnable-item restrictions.

Non-returnable items — no returns, exchanges, or store credit

The following are excluded from standard returns, exchanges, and store credit:

• Accessories
• Custom-made and made-to-order items
• Gift cards

These exclusions do not override the faulty-or-incorrect-item provisions below or any rights you have under applicable law.

BLACK FRIDAY 2026 — RETURNS & EXCHANGES

The following terms apply to items purchased at a Black Friday promotional price. Accessories, custom-made and made-to-order items, and gift cards remain excluded from standard returns, except where required by applicable law.

• Promotion period: Enjoy 20% off selected styles and eligible colors and sizes from November 24, 2026 at 12:00 AM until December 2, 2026 at 12:00 AM Eastern Time. Sale prices are shown on eligible items; no code is required.
• Black Friday Sale Item: Otherwise eligible items purchased at a Black Friday promotional price may be exchanged, subject to availability and the U.S.-only exchange restriction, or returned for store credit. Refunds to the original payment method are not available, except where required by applicable law.
• Eligibility and deadlines: Submit your request through our returns portal within 14 days of delivery. All standard item-condition, packaging, inspection, return-shipping deadlines, and exchange requirements apply.
• Store credit value: Credit is based on the amount paid for the returned item, rather than its original full price. Applicable return fees still apply.
• Checkout+: Return shipping is covered for eligible U.S. orders purchased with Checkout+. Checkout+ does not make a Black Friday sale item eligible for a refund. Without Checkout+, our standard return-shipping terms apply.
• Discount codes: Additional promotional codes cannot be applied to Black Friday sale items. In mixed orders, eligible codes apply only to eligible full-price items.
• Other items in your order: Items purchased without the Black Friday discount follow their otherwise applicable return terms. If a discount code was used, the code rules above also apply.
• Faulty or incorrect items: Black Friday restrictions do not override the faulty-or-incorrect-item provisions below or any rights you have under applicable law.

FAULTY, DAMAGED, OR INCORRECT ITEMS

If your order arrives damaged, faulty, or different from what you ordered, contact support@mpazstudio.com within 14 days of delivery so we can make it right.

Please include:

• Your order number
• Clear photos or video showing the fault, damage, or incorrect item as received

MPAZ Studio assesses each claim to confirm whether the item has a genuine manufacturing defect or is incorrect. When a defect or incorrect item is confirmed, you will not be charged anything further: we cover return shipping and offer a replacement, a refund, or store credit.

A replacement or exchange item will be sent after the faulty or incorrect item has been returned, evaluated, and processed by our team.

Sale, final-sale, promotional-order, and discount-code restrictions do not override these faulty-or-incorrect-item provisions or any rights you have under applicable law.

EVIDENCE SUBMISSION & VERIFICATION

Claims involving faulty, damaged, or incorrect items must be supported by clear, accurate photos or video of the item as received.

MPAZ Studio reviews all submitted evidence. If we have reasonable grounds to believe that photos or video have been altered, edited, or generated using artificial intelligence or other digital tools to misrepresent an item’s condition, we may:

• Request further evidence
• Require the item to be returned for physical inspection
• Decline the return, refund, exchange, or store-credit request

These measures protect the integrity of our returns process against fraudulent claims. Nothing in this policy limits or excludes rights you have under applicable law, including applicable federal or state consumer-protection laws.

LOST OR UNDELIVERED ORDERS

Once your order leaves our facility, tracking information is emailed to you. Please monitor tracking and check that your delivery address is complete and correct at checkout. We cannot reroute a parcel once it is in the carrier’s possession.

• Marked delivered but not received: Contact support@mpazstudio.com within 24 hours of the delivery scan. We can provide the tracking record and proof of delivery and help you open an investigation with the carrier. Where the carrier confirms delivery to the address provided, MPAZ Studio is not able to issue a refund or replacement, subject to any rights you have under applicable law.
• Checks that may help: Check with neighbors and household members and contact your local carrier depot. Parcels marked delivered are often located within a day or two.
• Delayed or missing in transit: Contact us and we will open a claim with the carrier on your behalf. Carrier investigations typically take up to 10 business days. We will keep you updated and resolve your order when the carrier completes its investigation.
• Incorrect or incomplete addresses: Orders returned to us or lost because of an address error at checkout are the customer’s responsibility. If the parcel is returned to us, we can reship it at the customer’s cost or refund the order less shipping, subject to applicable law.

CONTACT US

For questions about returns, exchanges, or your order, email support@mpazstudio.com.

Our team is available Monday through Friday, 9 AM–5 PM Eastern Time. We aim to respond within 2 business days. During sale events and peak periods, replies may take longer. If you have not heard from us after 5 business days, please follow up so we can prioritize your message.

Standard returns and exchanges must be initiated through our returns portal; emailing us alone does not start a return. For international return instructions, contact us. For faulty, damaged, or incorrect items, follow the dedicated contact instructions above.