FREE U.S SHIPPING ON ALL ORDERS OVER $100
Ordering Frequent Questions
Due to increased order volumes, it can take us up to 5 days to dispatch your order. Delivery time can also be longer than usual. We aim to deliver your order as quickly as possible.
If you would like to return your order, please contact us . Make sure to include all the information requested on the form, such as the order number and the reason for the return.
After your request is sent our customer care team will contact you with a return label for you to return your order.
We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
If your tracking number is not working, please contact our Customer Care team via our contact form. Our team will get this resolved for you as quickly as possible.
Has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times).
Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.
If your order doesn't arrive or is missing something, please let us know within 10 days of the date which your order should have been delivered and we'll do our best to help you.
If you do not notify us within 10 days, we will be unable to investigate or replace any missing items.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
Returns Frequent Questions
We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund.
To be eligible for a return, your item must be unworn with the original tags attached, in the original packaging.
If our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return.
Should a refund be refused, your item will be returned to you.
Items marked as non-refundable including but not limited to, beauty products, haircare or earrings cannot be returned once packaging has been opened due to hygiene reasons.
Gift cards are also not eligible for refunds.
We no longer offer exchanges, any returned items will be refunded instead.
Please allow us 15 working days from receiving your items to process your return and confirm your refund amount. We will send you an email when this has been done, but please be advised it may take a further 3-5 days for the funds to clear in your bank account.
We do not offer exchanges at this present time. This means that all returned goods will be refunded. If you require a new size, we recommend placing a new order with us if the desired item is still available.
