Frequently Asked Questions

When will my order ship?

Orders are processed Monday through Friday, excluding weekends and public holidays.

• Orders placed before 1:00 PM EST on a business day begin processing the next day.
• Orders placed after 1:00 PM EST, or at any time on a weekend or holiday, begin processing the next business day.

As a slow fashion brand, our pieces are produced in small runs and every order is picked and packed by hand. Please allow 3–5 business days for processing before your order ships from our warehouse.

Once your order ships, you'll receive a confirmation email with tracking details at the address provided at checkout.

How do I cancel an order?

We're unable to cancel orders once they've been placed. Because we work in small batches and begin preparing orders quickly, cancellation isn't something we can offer.

We can, however, help with edits. If you need to change your size, item, or delivery address, email us at support@mpazstudio.com as soon as possible with your order number and what you'd like changed. Edits are only possible before your order enters packing, so please reach out straight away — once an order has been packed or shipped, we can no longer make changes.

What are your shipping methods?

We are pleased to offer complimentary standard shipping on all U.S. orders over $150. Our available shipping options within the United States include:

• Standard Shipping: Delivered within 3–6 business days via USPS.
• Priority Shipping: Orders placed by 1:00 PM ET will begin processing the same day, with delivery within 2–3 business days via USPS.
• Express Shipping: Orders placed by 1:00 PM ET will begin processing the same day, with expedited delivery within 1–3 business days via USPS.

International Shipping

• International Orders: Orders placed by 1:00 PM ET will begin processing the same day, with delivery within 3–8 business days via DHL.

Lost or Undelivered Packages

If tracking shows delivered but you have not received your order, email support@mpazstudio.com within 24 hours of the delivery scan. Check with neighbors, household members, and your local carrier depot; parcels are often located within a day or two. We can provide tracking and proof of delivery and help open a carrier investigation. Where the carrier confirms delivery to the address provided, we cannot issue a refund or replacement, subject to your rights under applicable law.

If your parcel is delayed or missing in transit, contact us so we can open a carrier claim. Investigations typically take up to 10 business days; we will keep you updated and resolve your order when the investigation is completed.

Please check your address at checkout. We cannot reroute parcels once they are with the carrier. Address errors are the customer's responsibility. If a parcel is returned to us, we can reship at your cost or refund less shipping, subject to applicable law.

Duties and taxes

We are pleased to cover all import duties and taxes for orders shipping to the United Kingdom, European Union, Australia, Switzerland, Norway, Singapore, and New Zealand.

For all other international orders, duties and taxes are included in the final price at checkout—there are no additional fees upon delivery.

What is your return policy?

Submit your return or exchange request through our returns portal within 14 days of delivery. Items must be unworn, in their original condition, folded in their original packaging, with all tags attached. The garment bag is not a shipping mailer. All items are inspected; items showing wear, damage, stains, perfume, smoke, or other odors will not be accepted.

Which purchases qualify for a refund?

Otherwise eligible full-price items purchased without a discount code, using MPAZ10, or using an automatically generated Facebook/Instagram promotional code may be returned for a refund to the original payment method or store credit. Eligible U.S. orders may also be exchanged. These exceptions do not override sale-item or non-returnable-item restrictions.

What about other discount codes and sale items?

Purchases using any other discount code, including other unique customer-specific email codes, and items purchased at a marked-down price regardless of code, are eligible for exchange or store credit only, subject to eligibility requirements and the U.S.-only exchange restriction. Refunds to the original payment method are not available.

Can I return a Black Friday sale item?

Otherwise eligible items purchased at a Black Friday promotional price may be exchanged, subject to availability and the U.S.-only exchange restriction, or returned for store credit. They are not eligible for a refund to the original payment method. Standard deadlines and item-condition requirements apply. Additional discount codes cannot be applied to Black Friday sale items.

Which items cannot be returned?

Accessories, custom-made and made-to-order items, and gift cards are excluded from standard returns, exchanges, and store credit. Sale and promotional restrictions do not override the faulty-or-incorrect-item provisions or your rights under applicable law.

Can I exchange my item?

Exchanges are available for eligible U.S. orders only and depend on stock availability. Only one exchange request is allowed per order; the new item cannot be exchanged again. Once an exchange is selected, the request cannot be changed to a refund. International orders are not eligible for exchanges; their refund or store-credit options depend on the item and code used.

Does Checkout+ cover return shipping?

The $3.98 Checkout+ add-on covers eligible U.S. return shipping when purchased with the original order. It does not change refund eligibility. Without Checkout+, return shipping is the customer's responsibility and an $11 processing fee is deducted from refunds. Applicable fees are shown in the portal. Original shipping charges are non-refundable. International customers must purchase their own return label.

How long do I have to ship my return, and when is it processed?

After requesting within 14 days of delivery, ship your package within 20 days of your return label being issued. Processing begins after receipt and inspection: exchanges take 5–7 business days; please allow up to 20 days after receipt for return processing.

Where does store credit go?

For standard returns, approved store credit is added to the customer account associated with the order. Sign in using the email address used for your purchase. Gift returns are issued as gift cards. Credit is based on the amount paid for the returned item, with applicable fees.

What if my item arrived faulty, damaged, or incorrect?

Email support@mpazstudio.com within 14 days of delivery with your order number and clear photos or video of the item as received. Once a defect or incorrect item is confirmed, we cover return shipping and offer a replacement, refund, or store credit. Sale and discount-code restrictions do not override these provisions or applicable legal rights.

How do I start?

Use our returns portal for standard requests; emailing alone does not start a return. For international return instructions, contact us. Read our full Returns & Exchanges Policy for all conditions and exclusions.

An item I want is sold out or out of stock in my size!

You can sign up for restock alerts on the product page or sign up for our mailing list to be notified when an item is restocked. We also announce restock dates via social media.