Frequently Asked Questions

When will my order ship?

Orders are processed Monday through Friday, excluding weekends and holidays. Orders placed after 1:00 PM EST on weekdays, or at any time on weekends or holidays, will begin processing on the following business day. Orders placed before 1:00 PM EST Monday through Friday will begin processing the same business day and will ship within 1–2 business days. Once your order has shipped, you will receive a confirmation email with tracking details sent to the email address provided at checkout.

How do I cancel an order?

We understand how important your order is and aim to fulfill it as quickly as possible. Once an order has been processed, we cannot guarantee that a cancellation can be accommodated.

If you need to request a cancellation, please email us immediately at paz@mpazstudio.com with your order number, and we will do our best to assist you.

What are your shipping methods?

We are pleased to offer complimentary standard shipping on all U.S. orders over $100. Our available shipping options within the United States include:

• Standard Shipping: Delivered within 3–6 business days via USPS.
• Priority Shipping: Orders placed by 1:00 PM ET will begin processing the same day, with delivery within 2–3 business days via USPS.
• Express Shipping: Orders placed by 1:00 PM ET will begin processing the same day, with expedited delivery within 1–3 business days via USPS.

International Shipping

• International Orders: Orders placed by 1:00 PM ET will begin processing the same day, with delivery within 3–8 business days via DHL.

Duties and taxes

We are pleased to cover all import duties and taxes for orders shipping to the United Kingdom, European Union, Australia, Switzerland, Norway, Singapore, and New Zealand.

For all other international orders, duties and taxes are included in the final price at checkout—there are no additional fees upon delivery.

• We gladly accept returns on full-priced merchandise within 14 days of receiving your order for either a refund or credit. Please note that products marked as Final Sale cannot be returned.
• All sale items (including flash sale items), accessories and custom made items are considered final sale and are ineligible for returns or exchanges.
• Orders placed with promotional codes, excluding MEMBERSONLY, are non-refundable and eligible only for store credit. Returns made for exchanges will be issued as store credit—no refunds will be given.
• Please be aware that orders placed during holiday promotions using discount codes are also final sale.
• To be eligible for a return, items must be new, unused, and with the original tags still attached.
• Refunds will be issued to the original method of payment (including prepaid credit cards), or alternatively, store credit can be issued at your discretion. Store credit will be given in the case of gift returns.
• Online orders must be returned by mail. Original shipping fees are non-refundable.
• Items purchased at any in-person market may be returned online or at the same market location.
• Please note, a $7 restocking fee will be deducted from your refund for returns by mail.
• Returns by mail are subject to a return shipping fee, which will be deducted from your refund. We are not responsible for lost or stolen return packages.
• If you do not notify us within 10 days, we will be unable to investigate or replace any missing items.

Domestic and international returns are accepted. To initiate a return log in to your customer account or contact us through our contact form.

An item I want is sold out or out of stock in my size!

You can sign up for restock alerts on the product page or sign up for our mailing list to be notified when an item is restocked. We also announce restock dates via social media.