Free U.S. shipping on all orders over $100
When will my order ship?
Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed before 1:00 PM EST on a business day begin processing the next day.
- Orders placed after 1:00 PM EST, or at any time on a weekend or holiday, begin processing the next business day.
As a slow fashion brand, our pieces are produced in small runs and every order is picked and packed by hand. Please allow 3–5 business days for processing before your order ships from our warehouse.
Once your order ships, you'll receive a confirmation email with tracking details at the address provided at checkout.
How do I cancel an order?
We're unable to cancel orders once they've been placed. Because we work in small batches and begin preparing orders quickly, cancellation isn't something we can offer.
We can, however, help with edits. If you need to change your size, item, or delivery address, email us at support@mpazstudio.com as soon as possible with your order number and what you'd like changed. Edits are only possible before your order enters packing, so please reach out straight away — once an order has been packed or shipped, we can no longer make changes.
What are your shipping methods?
We are pleased to offer complimentary standard shipping on all U.S. orders over $100. Our available shipping options within the United States include:
- Standard Shipping: Delivered within 3–6 business days via USPS.
- Priority Shipping: Orders placed by 1:00 PM ET will begin processing the same day, with delivery within 2–3 business days via USPS.
- Express Shipping: Orders placed by 1:00 PM ET will begin processing the same day, with expedited delivery within 1–3 business days via USPS.
International Shipping
- International Orders: Orders placed by 1:00 PM ET will begin processing the same day, with delivery within 3–8 business days via DHL.
Lost or Stolen Packages
Mpaz Studio is not responsible for packages that are lost, stolen, or misplaced after being marked as delivered by the shipping carrier. Once the carrier confirms delivery, the order is considered completed.
If your package shows as delivered but you are unable to locate it, please check with neighbors, your building/mailroom, front desk, or contact the carrier directly to file a missing package claim.
We recommend shipping orders to a secure address where someone is available to receive the package.
Duties and taxes
We are pleased to cover all import duties and taxes for orders shipping to the United Kingdom, European Union, Australia, Switzerland, Norway, Singapore, and New Zealand.
For all other international orders, duties and taxes are included in the final price at checkout—there are no additional fees upon delivery.
What is your return policy?
We accept returns and exchanges on full-priced items within 14 days of delivery, for a refund or store credit. Items must be new, unworn, and with original tags attached.
Final sale — no returns or exchanges: sale and flash sale items, accessories, custom-made items, and gift cards.
Promo code orders: orders placed with a discount code during a major sale event (Memorial Day, 4th of July, Black Friday, holidays, MEMBERSONLY) can be exchanged for a different size or style, subject to availability. (Code MPAZ15 is excluded)
Returns by mail: start your return through our portal click here.
Something missing or damaged? Let us know within 10 days of delivery so we can sort it out.
Full details in our Return & Refunds Policy
An item I want is sold out or out of stock in my size!
You can sign up for restock alerts on the product page or sign up for our mailing list to be notified when an item is restocked. We also announce restock dates via social media.